{"id":228,"date":"2023-04-30T12:16:59","date_gmt":"2023-04-30T09:16:59","guid":{"rendered":"https:\/\/demo.ar-themes.com\/hanout\/?page_id=10"},"modified":"2025-07-30T15:59:29","modified_gmt":"2025-07-30T15:59:29","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/shop.cheikhnacer-roqya.com\/ar\/refund_returns-2\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0625\u0633\u062a\u0628\u062f\u0627\u0644 \u0648\u0627\u0644\u0625\u0633\u062a\u0631\u062c\u0627\u0639"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"228\" class=\"elementor elementor-228\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8762cf e-flex e-con-boxed e-con e-parent\" data-id=\"a8762cf\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65bd2200 elementor-widget elementor-widget-text-editor\" data-id=\"65bd2200\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<h3><strong>Politique d&rsquo;\u00c9change et de Retour<\/strong><\/h3>\n<p class=\"ds-markdown-paragraph\"><strong>Site :&nbsp;<a href=\"https:\/\/shop.cheikhnacer-roqya.com\/ar\/\" target=\"_blank\" rel=\"noopener noreferrer\">shop.cheikhnacer-roqya.com<\/a><\/strong><\/p>\n<h4><strong>1. D\u00e9lai de Retour<\/strong><\/h4>\n<p>Conform\u00e9ment \u00e0 la l\u00e9gislation alg\u00e9rienne et \u00e0 la Loi 18-05 relative au commerce \u00e9lectronique, le consommateur dispose d&rsquo;un d\u00e9lai de :<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>7 jours<\/strong>&nbsp;apr\u00e8s r\u00e9ception pour les produits non alimentaires.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>48 heures<\/strong>&nbsp;apr\u00e8s r\u00e9ception pour les produits alimentaires.<\/p>\n<\/li>\n<\/ul>\n<h4><strong>2. Conditions de Retour<\/strong><\/h4>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Produits non alimentaires<\/strong>&nbsp;:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Produit non utilis\u00e9, dans son emballage d&rsquo;origine.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Facture fournie.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Produits alimentaires<\/strong>&nbsp;:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Retours accept\u00e9s uniquement pour produits non conformes (d\u00e9fectueux, erreur de livraison).<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Produits entam\u00e9s ou ouverts ne sont pas repris.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4><strong>3. Proc\u00e9dure de Retour<\/strong><\/h4>\n<ol start=\"1\">\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Contactez-nous<\/strong> sous 48h (pour les produits alimentaires) ou 7 jours (pour les autres produits) :<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Par email :&nbsp;<strong><a href=\"https:\/\/mailto:contact@cheikhnacer-roqya.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">contact@cheikhnacer-roqya.com<\/a><\/strong>.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Fournissez les preuves n\u00e9cessaires<\/strong>&nbsp;:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Photos du produit concern\u00e9.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Num\u00e9ro de commande.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Facture d&rsquo;achat.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Attendez notre validation<\/strong>&nbsp;avant de renvoyer le produit.<\/p>\n<\/li>\n<\/ol>\n<h4><strong>4. Solutions Propos\u00e9es<\/strong><\/h4>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Remplacement<\/strong>&nbsp;: Envoi d&rsquo;un nouveau produit identique (si disponible).<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Remboursement<\/strong>&nbsp;:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Par virement bancaire (sous 10 jours ouvr\u00e9s).<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Ou en cr\u00e9dit boutique (valable 6 mois).<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4><strong>5. Frais de Retour<\/strong><\/h4>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>\u00c0 notre charge<\/strong>&nbsp;si le produit est d\u00e9fectueux ou non conforme.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>\u00c0 votre charge<\/strong>&nbsp;si le retour est pour un autre motif (ex : changement d&rsquo;avis).<\/p>\n<\/li>\n<\/ul>\n<h4><strong>6. Exceptions<\/strong><\/h4>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Non \u00e9changeables\/non remboursables<\/strong>&nbsp;:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Produits alimentaires ouverts ou entam\u00e9s.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Produits personnalis\u00e9s.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Articles d&rsquo;hygi\u00e8ne ou cosm\u00e9tiques ouverts.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4><strong>7. Garantie<\/strong><\/h4>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Tous nos produits b\u00e9n\u00e9ficient d&rsquo;une garantie l\u00e9gale de conformit\u00e9 (Ordonnance alg\u00e9rienne n\u00b016-09).<\/p>\n<\/li>\n<\/ul>\n<hr>\n<p class=\"ds-markdown-paragraph\"><strong>Pour toute question, contactez-nous&nbsp; par email \u00e0 <a href=\"https:\/\/mailto:contact@cheikhnacer-roqya.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">contact@cheikhnacer-roqya.com<\/a>.<\/strong><\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politique d&rsquo;\u00c9change et de Retour Site :&nbsp;shop.cheikhnacer-roqya.com 1. D\u00e9lai de Retour Conform\u00e9ment \u00e0 la l\u00e9gislation alg\u00e9rienne et \u00e0 la Loi 18-05 relative au commerce \u00e9lectronique, le consommateur dispose d&rsquo;un d\u00e9lai de : 7 jours&nbsp;apr\u00e8s r\u00e9ception pour les produits non alimentaires. 48 heures&nbsp;apr\u00e8s r\u00e9ception pour les produits alimentaires. 2. Conditions de Retour Produits non alimentaires&nbsp;: Produit [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-228","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shop.cheikhnacer-roqya.com\/ar\/wp-json\/wp\/v2\/pages\/228","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.cheikhnacer-roqya.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.cheikhnacer-roqya.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.cheikhnacer-roqya.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.cheikhnacer-roqya.com\/ar\/wp-json\/wp\/v2\/comments?post=228"}],"version-history":[{"count":6,"href":"https:\/\/shop.cheikhnacer-roqya.com\/ar\/wp-json\/wp\/v2\/pages\/228\/revisions"}],"predecessor-version":[{"id":421,"href":"https:\/\/shop.cheikhnacer-roqya.com\/ar\/wp-json\/wp\/v2\/pages\/228\/revisions\/421"}],"wp:attachment":[{"href":"https:\/\/shop.cheikhnacer-roqya.com\/ar\/wp-json\/wp\/v2\/media?parent=228"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}